CASE STUDIES & TESTIMONIALS
“M&P insurance Solutions provided the best experience I have ever had with an insurance broker. They were easy to approach, had a good offering, with pragmatic solutions and they were very supportive in difficult situations. I can warmly recommend M&P and I would still use their services if I still lived in the UK.” Wolfgang Maehr, Private Client
“We have had mixed experiences in the past with trying to get insurance cover for such a niche area but Richard made the process very easy. Everything was patiently explained and he always made me feel like I was one of his most important customers which is quite a skill.
The experience has made me think about my own customer care which falls way short of that which I received from M&P Insurance. My customer experience was so positive that I almost forgot to mention the price, which was very competitive as well. I would definitely recommend Richard and M&P Insurance Solutions to any of my peers.”Managing Director of Urban Green
“From day one I have been impressed by Richard at M&P Insurance Solutions. His professional but friendly approach makes doing business easy. He was able to assist me in reducing our premium significantly and the process was simple. He is easily contactable and it’s nice to have a one-one service. Having a direct line to him is great. I know that if I have any questions he will always make time to answer them quickly.” Secretary of Theydon Bois Golf Club
Client: Multi-site Self Drive Hire fleet operator
Problem: An increase in the number and severity of motor claims being reported
Requirement: To assist our client in reducing the claims frequency and their associated costs
- Risk Management
– Training was provided for all staff to ensure the correct processes are being followed
– Clientele vetting process agreed
– Accident report process explained correctly to all hirers
– Accident Report Forms to be completed in full by the hirers
– First Notification Of Loss (F.N.O.L) process training drivers to report the accident at the roadside
- Claims Analysis
– Monthly claims report issued to each site
– Trends and patterns analysed by Account Executive and discussed with each site
- Policy Review
– Review the insured vehicles to assess if the clients’ risk can be reduced
Client: HGV repair specialist
Problem: Client had inadvertently let their previous insurance policy lapse and were uninsured.
Requirement: An urgent review of the business insurance requirements and a proposal for a comprehensive insurance policy which could be incepted as soon as possible.
The day after receiving the call, our Account Executive met with the client and several hours later an action plan was drawn up.
After issuing market presentations to our panel of A rated insurers, we were able to offer a fully comprehensive Motor Traders Combined policy backed by Allianz Insurance. This policy provided cover for their existing fleet of all vehicles and £50,000 of tools and equipment for each of the vehicles. Previously this had been insured on separate policies, but we were able to save the client several thousand pounds by combining their requirements into a single policy.
The Client was very happy with the service provided and has since recommended the M&P Insurance team to their contacts and associates.
Client: Garden Design & Maintenance Services
Problem: The insurance brokerage the client was using at the time relied upon protracted telephone conversations in order to gain information about the Client’s business activity. The Client was looking for a more personal approach.
Requirement: To review the Client’s insurance needs and satisfy the Client’s requirements for a more personal approach.
Resolution: A meeting with the Client was arranged where our Account Executive evaluated the Client’s insurance needs and explained our services throughout the policy period.
A proposal was provided and the Client took up a fleet insurance policy for six commercial vehicles. Shortly afterwards the Client also obtained insurance policies through M&P for both Directors and Officers Liability and Professional Indemnity insurance.
Feedback from the client:
“The whole experience has been very refreshing in a time of large, impersonal call centres. Richard is always quick to respond to any queries or questions, recently dealing with a difficult fleet insurance policy matter within a few hours of my initial call.
I would highly recommend Richard from M & P Insurance Solutions for all your business insurance requirements.”